Account Manager- Remote at Sharecare, Inc. in Boise, Idaho, United States Job Description Job Description: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?Job Summary: The Account Manager supports the marketing and sales efforts to promote company products, including the exploration of avenues for increased utilization of products; develops and supports ongoing client relationships by providing clinical, educational, and operational support through direct interaction; extends and expands ('upsells') new products and services to existing clients; and provides overall client support ensuring existing client contractual obligations are met as outlined in the contract terms and renewed.? Essential Job Functions: + Client/Consultant Management: Nurture and develop overall business relationships with assigned market segment accounts. Establish and/or improve positive strategic relationships with senior client executives and respective consultants. Resolve customer issues including resolution of technical and/or customer service problems. Conduct formal periodic review meetings with clients to review performance, surface any threats and opportunities, and discuss new ideas and solutions. Effectively manage customer's requests for program deviations that may negatively impact?Sharecare?ability to efficiently deliver services to all customers.? + Contract Expansion/Up-sell:?Aggressively identify and pursue opportunities for contract expansion. Use consultative selling practices to uncover issues related to the?customers'?needs and proactively identify solutions to customer issues by linking opportunities to contract scope expansion. Maintain knowledge of competitor's sales activities and general competitive intelligence.? + ?Contract Renewal:?Lead and support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. Conduct pr To view full details and how to apply, please login or create a Job Seeker account
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