JOB DESCRIPTION
GUEST SERVICE ASSOCIATE
TITLE : Guest Service Associate
REPORTS TO : Farmers Market Manager
STATUS : Non-Exempt
Purpose of Position:
The City Market Guest Service Associate staffs the Information tent and or the Guest Service Booth during Market hours. This team member assists guests and vendors providing directions and vendor information. This position also assists with customers picking up orders.
Typical Duties:
1. Provide customer service to City Market Guests
2. Provide Concierge services for pick up and drop off of orders.
3. Assist vendors in finding their location
4. Assist with opening and closing of Walnut Street during Market hours.
5. Rental of Tomato Taxis, customer carts
6. Execute point of sale of City Market merchandise
7. Troubleshoot technical difficulties
8. Adhere to all City Market policies
9. Any additional duties as assigned.
Work Relationships:
The position reports to the Farmers Market Manager. The position has regular contact with various people and departments within the organization, including custodial/maintenance, property management, security, farmers market, marketing, and development. Outside the organization, the position has contact with customers and farmers market vendors.
Minimum Requirements:
High school diploma or equivalent required. Impeccable customer service and communication skills, attention to detail, and patience are required. Must be available to work weekends.
Physical Requirements:
Position requires:
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