Job Description

Job Summary:

The Housekeeping and Maintenance Manager is responsible for overseeing the cleanliness, upkeep, and overall readiness of Red Cottage properties. This role ensures all homes meet brand and guest expectations, coordinates between housekeeping and maintenance teams, and implements systems to maintain high-quality service. This is a hands-on leadership role requiring both strategic oversight and operational execution.

Responsibilities:

Housekeeping Operations:

• Lead and oversee the housekeeping team to ensure properties are cleaned to high standards.
• Maintain and refine procedures to ensure consistency and efficiency.
• Travel within the region regularly to conduct on-site property inspections.
• Form partnerships with cleaning vendors while providing onboarding and training assistance.
• Troubleshoot and resolve housekeeping issues in real time, including last-minute turnovers and quality concerns.
• Visit all new properties to assess cleanliness, create property-specific checklists, and assign and orient a cleaning team.
• Manage inventory and storage units, including purchasing of supplies.

Maintenance Coordination:

• Supervise and support the maintenance function and external vendors for routine and emergency repairs.
• Expand and strengthen the maintenance and caretaker network as needed to ensure reliable coverage.
• Ensure timely completion of maintenance requests and track response times.
• Ensure seasonal property preparations, including winterization and summer readiness, are completed.
• Ensure consistent reporting of maintenance and property condition issues, assisting with damage claims as needed.
• Participate in the on-call 'Manager on Duty' (MOD) rotation to address urgent and escalated concerns.

Qualifications & Experience:

• 2+ years in hospitality operations, housekeeping management, or maintenance leadership.
• Experience with short-term rental or vacation rental management is an asset.
• Strong understanding of housekeeping and maintenance best practices.
• Familiarity with task assignment and ticketing systems. 
• Excellent problem-solving, communication, and leadership skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• Valid driver’s license and reliable vehicle for property visits and on-call duties.

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